REFUND AND EXCHANGE POLICY

REFUND AND EXCHANGE POLICY

Dear customer, We are continually improving our Customer Support with the suggestions you send us. Please find below the main guidelines of our Customer Service Policy:

Condition of your item: If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will analyze the issue and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.

Cancellation Policy: If you wish to cancel or make changes to your order, please contact us within 24 hours of placing the order: support@goldenpawas.com We are unable to process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure delivery as soon as possible. However, after processing in our warehouse, we cannot make changes.

Refund Policy: If the product you received is damaged, different from what was requested, or has delivery issues, let us know! Please send an email to support@goldenpawas.com. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period.

IF DELAYED OR MISSING REFUNDS (if applicable): If you haven't received a refund yet, check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted. If you've followed these steps and still have not received the refund, please contact us at support@goldenpawas.com

Customer Support: Our customer contact channel is: • Email: support@goldenpawas.com • A customer service representative will respond to your inquiry within 48 hours.

PRIVACY STATEMENT SECTION 1 - WHAT WE DO WITH YOUR INFORMATION? When you purchase from our store, we collect the personal information you provide us during the purchase and sale process, such as name, address, and email. When browsing our store, we automatically receive your computer's IP address to obtain information about your browser and operating system. Email Marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates. SECTION 2 - CONSENT By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to the collection and use of that information for that specific purpose only. If we ask for personal information for a secondary reason, we will ask for your express consent or offer you the opportunity to refuse. How to withdraw my consent? If you change your mind after accepting, you may withdraw your consent for us to contact you, collect, or use your information, at any time, by contacting us at support@goldenpawas.com SECTION 3 - DISCLOSURE We may disclose your personal information if required by law or if you violate our Terms of Service. SECTION 5 - THIRD-PARTY SERVICES Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reading the privacy policies of these providers to understand how they treat your personal information. When you proceed with a transaction involving services from a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located. When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links: By clicking on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites. SECTION 6 - SECURITY We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. Your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence or that you have given us consent to allow your minor dependents to use this site. SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified to make you aware of the information collected, used, and disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you. QUESTIONS AND CONTACT INFORMATION To access, correct, amend, or delete personal information, register a complaint, or get more information, please contact our Privacy Compliance Officer at support@goldenpawas.com